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Terms of Service

Effective date: November 5, 2026 · Last updated: November 12, 2026

These Terms of Service (“Terms”) are an agreement between DoubleA AI Automation LLC (“Double A”, “we”, “us”) and the business that signs up for our service (“Client”, “you”). They govern Evaa, Double A’s private AI receptionist service, and the Evaa owner app (together, the “Service”). By signing up for, accessing, or using the Service, you agree to these Terms. If you sign up on behalf of a business, you state that you are authorized to agree to these Terms for that business.

1. The Service

Evaa answers your business phone line 24/7 — booking, rescheduling, and cancelling appointments directly in your one shared Google Calendar, the schedule of record. She checks the calendar before she books, quotes your real menu prices, respects your hours and days off, texts customers confirmations and reminders in English, and transfers callers to you when a person is needed. AI chat on your website is included, as set up and tested for your business. Instagram direct messages are not included at this time. Facebook Messenger is not currently included. The Evaa app is the owner’s home for the Service: today’s bookings, your calendar, a two-way inbox for customer messages, call minutes and SMS usage, and your business profile.

Evaa is set up and tested for your business before she goes live on your number. She serves your customers in English only. We do not offer a Spanish or Vietnamese receptionist. Our website and owner app can be read in Spanish and Vietnamese for your convenience; these are reading translations only.

2. Your account

Real accounts sign in with Google — the same account your business authorizes for its calendar — or with an SMS code sent to the owner’s own phone number. You are responsible for keeping your account access secure and for everything that happens under your account. Account deletion is available inside the app under My Business.

You will give us accurate, current information about your services, prices, team, and hours, and you approve your own business policies (prices, deposits, cancellation rules) during setup; Evaa communicates them to your customers exactly as you approved them. Keep your Google Calendar connected and up to date, and call forwarding in place, while the Service is active.

3. Plan, fees, and billing

One simple plan covers solo pros and full teams alike:

Each plan covers one business location (one address with one shared calendar). Additional locations each require their own plan.

Prices do not include taxes. Where sales tax applies to your plan or overage charges, the applicable tax is calculated and added at checkout based on your business address, and shown separately on your invoice.

Billing starts the day after your free trial ends (see Section 4). Monthly plans are billed each month through Stripe; Yearly plans are billed once a year. Extra usage is charged at the overage rates above, billed at the end of each month — including for Yearly plans. If a payment fails, we will notify you and give you 7 days to fix it; if still unpaid, the Service may be paused until payment is made. Pausing is not cancellation, and your data is kept while the Service is paused.

4. Free trial

Nothing is due upfront. Your 3-day free trial starts only when Evaa is live on your own business number — Google Calendar connected, call forwarding on, test call passed. Once we have your complete business details, setup is completed within 24 hours. Please begin setup within 3 days of signing up; we will remind you along the way, and if a step gets stuck, tell us and the window extends while we help you finish. If you decide not to continue at the end of the 3-day trial, you owe nothing and forwarding is switched off.

5. Appointment deposits

The app’s payments feature is deposits only: where your business takes deposits for appointments, the app handles those deposits under the deposit rules you approve during setup. The app does not charge customers for full services and is not a general payment service.

6. Acceptable use

You agree to use the Service only for your own business’s legitimate appointment and customer-communication needs, and not to:

The Evaa Service and its underlying systems remain the property of Double A. Double A does not sell or hand over the Evaa core system; each business receives a receptionist set up and tested for that business.

7. Your data and privacy

Your business data stays yours, and stays separate. We use your business information, customer details, and call data only to provide Evaa’s Service to your business. We do not sell your data, share it with other businesses, or use it to train systems for other clients. How we collect, use, and protect information is described in our Privacy Policy, which is part of these Terms.

Calls may be recorded and processed by AI systems to provide the Service; Evaa’s greeting lets callers know a call may be recorded, and you authorize that notice on your behalf.

When your agreement with us ends, you may request a full export of your business data within 30 days; after export, or after that window closes, we delete it, except records we are required to keep by law. Data deletion requests are described on our Data Deletion Instructions page.

8. Good-faith limits and liability

Evaa is an AI-assisted service. She works to answer and book accurately, but error-free performance cannot be guaranteed; tell us about any mistake and we will fix it promptly. The Service is provided “as is” and “as available”, without warranties of any kind beyond those that cannot be waived under applicable law.

Double A is not liable for indirect losses, such as lost profits or lost customers. Our total liability under these Terms is limited to the greater of (a) the fees you paid in the month before the claim arose, or (b) one month at the standard monthly rate of your plan.

9. Term, cancellation, and refunds

Monthly plans are month-to-month and renew automatically each month until either side cancels. Either side may cancel at any time by email or in the Evaa app. Service continues to the end of the period already paid for, with no refunds for partial months.

If you cancel a Yearly plan mid-year, we refund the amount you paid minus the months already used, charged at the standard monthly rate; if that calculation comes to zero or less, no refund is due and nothing further is owed. Any unpaid overage up to the cancellation date is charged as a final bill. If Double A cancels a Yearly plan for any reason other than non-payment or misuse, unused whole months are instead refunded at the Yearly rate (your yearly fee divided by 12). Refunds are issued to the original payment method within 10 business days.

We may suspend or end the Service for non-payment or misuse after notice as described in Section 3. Sections that by their nature should survive — including Sections 7, 8, and 10 — survive the end of the Service.

10. Changes, notices, and governing law

We may update features or pricing on at least 30 days’ email notice, effective from your next billing period unless you cancel first. We may update these Terms from time to time; if we make material changes, we will update this page and the “Last updated” date above before the changes take effect.

Notices under these Terms are sent by email — to you at the address on your account, and to Double A at doubleaautomation@gmail.com.

These Terms are governed by the laws of the State of South Carolina, United States.

11. Contact

DoubleA AI Automation LLC
Email: support@evaavoice.com
Phone: (843) 612-1888
Website: evaavoice.com