Privacy Policy

Effective date: October 22, 2026 · Last updated: November 10, 2026

DoubleA AI Automation LLC (“Double A”, “we”, “us”) operates Evaa, an AI receptionist service that answers phone calls, website chats and social-media direct messages on behalf of local service businesses (the “Service”). This policy explains what information we collect, how we use it, where it is processed, and the choices you have. It applies to our business customers and to the people who contact those businesses through Evaa.

1. Information we collect

From the businesses we serve: business name, owner or manager name, email address, phone number, service menu and prices, staff and scheduling information, and the connected calendar and messaging accounts the business authorizes us to use. When an owner signs in to the Evaa app with Google, Google also gives us the owner’s name, email address and profile picture so the app can identify the signed-in account. Section 4 explains our use of Google user data in detail.

From people who call or message a business using Evaa:

• Contact details you provide, such as your name and phone number.
• Appointment details: the service requested, preferred date and time, preferred staff member, and notes you share for the appointment.
• Call recordings and transcripts of phone calls handled by Evaa, and the content of chat or direct-message conversations.
• Your choices about receiving marketing text messages (opt-in or opt-out).
• Basic technical information needed to run the Service, such as call time, duration and delivery status of messages.

2. How we use information

• To answer calls and messages, check availability, and book, reschedule or cancel appointments.
• To send appointment confirmations and reminders by SMS, and to notify the business owner about bookings and callback requests.
• To operate, secure and improve the reliability of the Service.
• To respond to your requests and comply with legal obligations.

We do not sell personal information, and we do not use callers’ or customers’ personal information to advertise third-party products.

3. Service providers we rely on

We use a small set of processors strictly to run the Service: ElevenLabs (voice AI platform), Twilio (phone numbers and SMS), Google (sign-in, Calendar and email delivery), Stripe (payment processing), Airtable (appointment and call records), Meta (Facebook Messenger and Instagram messaging, when a business connects those channels), and n8n (workflow automation hosting). Retell, our former voice platform, is retained only as a frozen backup and does not handle live calls. Each provider processes information only to provide its part of the Service.

4. Google user data

Evaa connects to Google services in two distinct ways. This section describes exactly what Google user data is involved in each, and how it is used, stored and shared.

Owner sign-in and calendar (the Evaa app). When a business owner signs in to the Evaa app with their Google account, we receive the owner’s name, email address and profile picture, and we use them only to identify the account, sign the owner in, and show the account inside the app. With the owner’s permission, the app can also view and manage events on the Google Calendar connected to Evaa, so the owner can see and manage inside the app the bookings Evaa has made for their business. The Evaa app does not read the owner’s Gmail, and it does not access any Google data other than the sign-in information and calendar events described here. We do not create aggregated or anonymized datasets from Google user data, except as needed to show a business its own bookings within the Service.

Double A’s own operations account. Evaa’s booking system also runs on Double A’s own company Google account — never on a customer’s account. On that account, our system sends booking and notification emails, reads email only so it can receive and process messages delivered to Double A’s own mailbox (for example booking-related and system messages), and creates, updates and deletes events on the shared business calendar that Evaa books appointments into. This operations use involves only Double A’s own company account and Double A’s own data. It is separate from the permissions the Evaa app requests from business owners, and no customer’s Google account is ever accessed in this way.

We use Google user data only to provide the features described above. We do not use Google user data to develop, improve or train artificial intelligence or machine learning models, and we do not transfer Google user data to third-party AI/ML services for such purposes. Where AI service providers process data in real time to deliver the Service (for example, checking availability while handling a call), they process it only to provide the Service and are not permitted to use it to train their models. We do not sell Google user data, we do not use it for advertising, and we do not transfer it to third parties other than the service providers listed in Section 3, each of which processes data only to provide its part of the Service. Google user data is covered by the same retention and deletion rules as the rest of this policy: it is kept while the business remains a customer and for a reasonable period afterwards, and you may request its deletion at any time as described in this policy. A business owner can also revoke Evaa’s access to their Google account at any time from their Google Account settings. Revoking access stops Evaa from retrieving any further data from that Google account; information already stored is handled under the retention and deletion terms in this policy, and deletion can be requested at any time as described in this policy.

How Google user data is protected. Google user data is transmitted over encrypted connections (HTTPS/TLS). It is stored in access-controlled systems, including those of the service providers listed in Section 3. The credentials and access tokens that connect Evaa to Google services are kept in restricted-access storage, accessible only to the systems and personnel who operate the Service. Access to Google user data is limited to what is necessary to provide the features described above.

DoubleA AI Automation LLC’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

5. How long we keep information

Appointment and communication records are kept while the business remains a customer and for a reasonable period afterwards for record-keeping and dispute resolution. You may ask us to delete your information at any time — see our Data Deletion Instructions.

6. Your rights

You may request access to, correction of, or deletion of your personal information by emailing us at doubleaautomation@gmail.com. We respond to verified requests within 30 days. Depending on your state of residence, you may have additional rights under applicable privacy law; we honor those rights where they apply.

7. Children

The Service is intended for businesses and their adult customers. We do not knowingly collect personal information from children under 13.

8. Changes to this policy

If we make material changes, we will update this page and the “Last updated” date above before the changes take effect.

9. Contact

DoubleA AI Automation LLC
Email: doubleaautomation@gmail.com
Website: evaavoice.com